This book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture. The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners' wishes. In the latter case, innovation of IT processes is an issue.Part four tackles, amongst other things, financial, personnel, purchasing, legal and security aspects in IT. Besides this, attention is paid to entering service agreements and achieving standardization. This book ends with a look to the future.
79.95 USD

In the network economy almost every organization depends on perfect IT facilities. Every organization is forced to reflect on its IT demand. Realizing the organization of supply and demand is the subject of this book. The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet with functional and performance demands. These requirements are more easily met when an organization has a transparent IT architecture at its disposal. The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. The aim of this control is diverse. Control is different when striving for efficiency and complying with accountantbs requirements, compared to the control as used when IT is a means to comply with customerbs and/or chain partnersb wishes. In the latter case, innovation of IT processes is an issue. Part four tackles aspects of IT management. Amongst other things, the financial, personnel, purchasing, legal and security aspect in IT are discussed. Besides this, attention is paid to entering service agreements and achieving standardization. The book ends with a look into the future. The effects of striving for utility computing and better control of IT by means of IT portfolio management are explained. The book is supported by the website www.ict-management.com. On this site every chapter can be found in the form of a presentation.Lecturers using the book have access to suggestions with solutions for all of the 17 smaller and 8 larger cases included in the book.
79.95 USD

Manage Time
8.95 CAD

Manage The Damage
10.98 USD

Manage Projects
6.66 USD

Manage Stress
6.77 USD

Manage the Media: Don't Let the Media Manage You
11.63 USD

MANAGE Your Videos
25.00 USD

MANAGE Your Books
20.00 USD

MANAGE Your Disks 97
30.00 USD